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SERVICE DESIGN AND SERVICE MANAGEMENT WITH THE SERVICE BLUEPRINTING METHODOLOGY

  • A new application of software technology is the application area of smart living or sustainable living. Within this area application platforms are designed and realized with the goal to support value added services. In this context value added services integrates microelectronics, home automation and services to enhance the attractiveness of flats, homes and buildings. Especially real estateA new application of software technology is the application area of smart living or sustainable living. Within this area application platforms are designed and realized with the goal to support value added services. In this context value added services integrates microelectronics, home automation and services to enhance the attractiveness of flats, homes and buildings. Especially real estate companies or service providers dealing with home services are interested in an effective design and management of their services. Service Engineering is the approved approach for designing customer oriented service processes. Service engineering consists of several phases; from situation analysis to service creation and service design to service management. This article will describe how the method service blueprint can be used to design service processes. Smart living includes all actions to enlarge a flat to a smart home for living. One special requirement of this application domain is the use of local components (actuators, sensors) within service processes. This article will show how this extended method supports service providers to improve the quality of customer oriented service processes and the derivation of needed interfaces of involved actors. For the civil engineering process it will be possible to derive needed information from a built in home automation system. The aim is to show, how to get needed smart local components to fullfill later offered it-supported value added services. Value added services focused on inhabitants are grouped to consulting and information, care and supervision, leisure time activities, repairs, mobility and delivery, safety and security, supply and disposal.show moreshow less

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Metadaten
Document Type:Conference Proceeding
Author: Jochen Meis
DOI (Cite-Link):https://doi.org/10.25643/bauhaus-universitaet.2990Cite-Link
URN (Cite-Link):https://nbn-resolving.org/urn:nbn:de:gbv:wim2-20170327-29908Cite-Link
URL:http://euklid.bauing.uni-weimar.de/ikm2006/index.php_lang=de&what=papers.html
Editor: Klaus GürlebeckGND, Carsten KönkeORCiDGND
Language:English
Date of Publication (online):2017/03/25
Date of first Publication:2006/07/14
Release Date:2017/03/27
Publishing Institution:Bauhaus-Universität Weimar
Creating Corporation:Bauhaus-Universität Weimar
Institutes and partner institutions:Bauhaus-Universität Weimar / In Zusammenarbeit mit der Bauhaus-Universität Weimar
Pagenumber:11
GND Keyword:Architektur <Informatik>; CAD; Computerunterstütztes Verfahren
Dewey Decimal Classification:500 Naturwissenschaften und Mathematik / 510 Mathematik
BKL-Classification:56 Bauwesen / 56.03 Methoden im Bauingenieurwesen
Collections:Bauhaus-Universität Weimar / Internationales Kolloquium über Anwendungen der Informatik und Mathematik in Architektur und Bauwesen, IKM, Weimar / Internationales Kolloquium über Anwendungen der Informatik und Mathematik in Architektur und Bauwesen, IKM, Weimar, 17. 2006
Licence (German):License Logo Creative Commons 4.0 - Namensnennung-Nicht kommerziell (CC BY-NC 4.0)