@inproceedings{Meis2017,
  author    = {Jochen Meis},
  title     = {SERVICE DESIGN AND SERVICE MANAGEMENT WITH THE SERVICE BLUEPRINTING METHODOLOGY},
  editor    = {Klaus G{\"u}rlebeck and Carsten K{\"o}nke},
  doi       = {10.25643/bauhaus-universitaet.2990},
  url       = {http://euklid.bauing.uni-weimar.de/ikm2006/index.php_lang=de\&what=papers.html},
  year      = {2017},
}